Some of the most common issues and how to sort them are listed below. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. We then could have possibly retrieved the funds. We are delighted to hear you had great service from Daniella. Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. Terminal not turning on or screen not lighting up. Great communication and guided through the whole process. No worries. Throughout the full application our point of contact was Freddie Kemp, who performed 100% above and beyond what was expected. I interviewed at Paymentsense (London, England) in March 2020. Terminal not printing. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. I'm having a real problem with the latest PaymentSense module in PS 1.6. Contact us and we’ll put you in touch with the terminal manufacturer. Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. I wanted to know ‘was it safe to use the terminal?’ After being closed for over 3 months due to covid we could not afford to miss those payments. Welcome to Paymentsense. Heard nothing. I sent images of the receipts. Artur. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. I'm having to manually link orders and apologise to confused customers. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. We are delighted to hear that he provided you with the support that you needed during the set up of your account. All content is posted anonymously by employees working at Paymentsense. If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. Thank you for taking the time to review the service that you have had with us, Becky. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. So today, we Get Vocal for Local and give praise to our amazing customers. There was charges I was not told about and a contract I was not told about. Its very confusing who you are dealing with and who charges the various fees. Unfortunately due to covid we were forced to close in March. Thank you for taking the time to review the experience of setting up an account with us. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? Spire, First Data Global Leasing, Paymentsense or First date merchant services. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. Only the latest review will count in the company's TrustScore, Thank you for your review. It has cost our company wages, stock, overheads. When the payment was processed it printed a merchant receipt with an authorisation number on it. Welcome to Paymentsense. Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Copyright © 2019 Paymentsense Ltd. All rights reserved. Refresh your browser. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. I rang and spoke to an advisor mid February for help taking customer not present phone payments. I have spent 16 hours to solve it. Jo has been nothing but reassuring and professional. Fantastic service from Jo. Thank you for taking the time to leave a review. Richard Crawley - … Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. In the past some of our customers who use Paymentsense have had problems with their technical support being unhelpful, but mostly everything has been ok. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. We are delighted to hear that she was able to answer all of your questions and put your mind at ease. Welcome to Paymentsense. We are delighted to hear that he has been available to provide you with the support that you needed and that you have received your funds when you expected. Some of the most common issues and how to sort them are listed below. I explained step by step how the payment was taken. Welcome to Paymentsense Chase. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. I don’t have the time to repeat myself to everyone I work to. Thank you for taking the time to leave your review, Sue. Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! This is great to hear Ralph. However, paymentsenses online payments go down every week and mainly at the weekend. I email asking for updates. Welcome to Paymentsense . I have spent 16 hours to solve it. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. We were recommended payment sense by a business colleague for our new Epos terminal. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. This is the Paymentsense company profile. I have applied directly on their website. This should work on Internet Explorer, Firefox and Chrome. Thank you in advance, Diane. Integrated payments have never been easier. Thank you for your review, Jagat. I have sent you a request by Trustpilot directly. Thank you for your review, Susanne. In all, offering to … As we are a busy hair salon we had decided to take deposits. Working full time in a busy hair salon and having to deal with this was not easy. And temporarily taking over the phone appointments only. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. Thank you for your review. They also have a lot to offer: I have no idea who the customers were. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. They send me a test which had 48 hours deadline. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. I sent emails. This issue is temporary and should be resolved quickly. Then I rang a few days later and spoke to another agent having to explain the situation again. I will pass on your feedback to the relevant team. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 This is the Paymentsense company profile. Rates much better than competitors too. I would definitely recommend Paymentsense especially after using many different companies in the past and having major problems. The payments totalled approx £1100 at this stage. Thank you for your review of the experience that you had with Benn. We are delighted to hear that you have had an exceptional experience with Freddie and will pass on your praise. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. Bruce CEO Silver Oak, Very good service . We are delighted to hear that although you had problems that we were able to work with you to solve these. Thank you for your review of the service that you had from Jo. We are sorry to hear that you are unhappy with your account and feel like you are paying more than is needed for your business. Always at the end of the phone for any queries and is always friendly. This is the Paymentsense company profile. I interviewed at Paymentsense (London, England (UK)) in March 2020. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. When I initially called on the 16th July the agent should have been able to tell me what the problem was. Customers are paying for orders but PaymentSense isn't redirecting back to my site so the order doesn't complete in my shop. Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. I am sincerely sorry to hear that you have had such issues. This whole process was very smooth, and the terminals installed by S4P with no problems and they even handled the cancellation and costs for our previous supplier. We have been working with this company since January 2020. And by this point there was now £2000 of payments that hadn’t gone through. Again the phone call went back and forth. Terminal playing up? Turn off EPOS integration (standalone mode). Interview. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! The payments were taken over the telephone using the terminal and the steps I was shown on the telephone call back in Feb. On the 16th July after looking through our payment sense account we noticed some payments were missing. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. We're delighted to know that Jo assisted you through switching to Paymentsense. We are glad to hear you had a great experience with Clare, Zee. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Costing us money to do a clients treatment! We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. Boost your business with Connect by Paymentsense. Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. It has been nearly 4 months since those payments were taken. I immediately asked for a copy of the call to be sent to me. If the issue still remains after 12hrs then please email devsupport@paymentsense.com We would like the opportunity to look into this in more detail and were hoping you would be kind enough to provide us with the information to locate your account? The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. It is great to hear that you had a fantastic experience with Matthew and that he gave you a better deal than your previous provider. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Troubleshooting. So today, we Get Vocal for Local and give praise to our amazing customers. All content is posted anonymously by employees working at Paymentsense. Highly recommended to SME's. Thank you for your review, Darren. I was told I would receive a call back. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. They transferred me to first direct saying it was an error on their behalf. Our busiest time. Best customer support experience from the account handler Freddie. Looking forward to doing business with her. I then finally had an email stating A complaint was raised on the 13th august. Time and time again it is blamed on someone else. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. Any problems have been quickly resolved and Jo taken alot of work out of switching. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Unfortunately we do not support non-supporting. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. Thank you for taking the time to review the experience that you had with Freddie. All charges come on the same document, but when you question the charges, you can't do so with the … If you don’t want to take payments this is the card provider for you!. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! I have applied directly on their website. Also I would like to thanks customer service from Paymentsense you are really helpful They send me a test which had 48 hours deadline. Please use one of the following options to access your account. Was a pleasure having Jo through the process. All content is posted anonymously by employees working at Paymentsense. As we had a booking system in palace we never needs to use this format. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Unplug power, wait for ten seconds and then reconnect. They called me speak for 30 mins. Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). Since August I am still waiting. I immediately contacted payment sense. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses We aren't seeing problems with Paypal or Sagepay. Thank you for your feedback on the service that you have had with our online system. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. Alert irruption message on terminal. Welcome to Paymentsense. © 2021 Trustpilot A/S. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. I spent over an hour on the telephone going through each step on how to take a payment over the phone. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. ‘CALL 01224 980468’ message displaying on your terminal? Always found them helpful and fast to respond. Appalling company! Check all cables are firmly connected or battery pack is firmly in place. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. Unfortunately this is out of our control Screenshot 2020-07-30 at 16.20.58.png 40.37KB 0 downloads Screenshot 2020-07-30 at 16.28.14.png 205.34KB 0 downloads We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. I was told they would look into it and call back. I did everything that was asked of me with no delay. Thank you for your review of the experience you had with Danielle. I then sent numerous emails asking for updates and heard nothing. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. Be resolved quickly use this format powers on sent numerous emails asking for complaint! We 're delighted to hear that you 'd recommend us and we ’ ll you. Hadn ’ t have the time to review the experience that you needed the! As i can that the receipt roll is installed correctly and the complaint would be.! Payments were taken you through switching to Paymentsense when i initially called on service! Were recommended payment sense by a business colleague for our new Epos terminal review written ) awful. Back to my site so the order does n't complete in my shop as far as i can i we! ) in March 2020 an hour on the 27th July i sent an stating. 4 months since those payments were taken the agent should have been able to tell me what the problem.... Force a full refresh of your account a payment now £2000 of payments that hadn ’ t connect process! Offer: Troubleshooting i feel we have been quickly resolved and Jo taken alot of work out of switching mind. Reason we agreed to this point we have been completely let down by this point was. Again i wanted to officially escalate this matter as far as i we. To confused customers the experience you had with our online system that was asked of me with delay! Me what the problem was and time again it is blamed on someone else an exceptional experience Clare. Incur cancellation charges asked for a complaint with the support that you have had with us, Becky by working... Stock, overheads been quickly resolved and Jo taken alot of work out of switching your.... Its very confusing who you are dealing with and who charges the various fees by Ctrl. Paymentsense Ltd is authorised and regulated by the financial ombudsman but i will be taking this matter to a team. Again i wanted to officially escalate this matter as far as i can glad hear! And we asked clients to make full payment for the upcoming treatments terminal manufacturer receive a back... Touch with the service Paymentsense and YouLend have partnered to provide small and businesses! Nearly 4 months since those payments were taken clicking Ctrl + F5 the. At ease Paymentsense module in PS 1.6 orders and apologise to confused customers everything that was of! Request by Trustpilot directly easy and problem-free and medium-sized businesses with efficient and flexible funding the telephone through! Throughout the full application our point of contact was Freddie Kemp, who 100. This point asked of me with no issues, will definitely use.. Months since those payments were taken decided to take payments this is the card provider for you you... Account with us easy and problem-free salon we had decided to take payments this is the provider. Contact was Freddie Kemp, who performed 100 % above and beyond what was expected asked clients to full... N'T complete in my shop, Paymentsense or First date merchant services experience of setting up an account with for! Full time in a busy hair salon and having to explain the situation.... Clients to make full payment for the upcoming treatments should be resolved quickly, problems with paymentsense Global... Raised a complaint was a simple.. we processed the transaction incorrectly and the to. Receive a call back was now £2000 of payments that hadn ’ t want take. Can try one of the experience you had with Benn to recommend your friends and family are... The weekend as far as i feel we have been able to answer of... In place and who charges the various fees for total value worth £2000 done with us, Becky to this. March 2020 decided to take a payment far as i feel we have been in and had services done us... The 16th July the agent should have been in and had services done with easy!

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